Blue Water Spa Aesthetic Laser Center in Raleigh NC
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FAQ’s

COVID-19 Cleaning & Safety

Protocols | Informational Videos | Questions

Are guests required to wear a mask?

Yes. Guests, like staff members, are required to wear a mask at all times . Nose, mouth and chin must all be covered by your mask. If a treatment requires your mask to be removed, you are not to speak while the mask is off for the safety of our staff members.

What if I have a health issue that makes it unsafe for me to wear a mask?

Anyone with a health issue that makes wearing a mask indoors for a short period a problem is likely not an ideal candidate for the elective aesthetic procedures we perform. We ask that people in this situation first have a consultation by phone or video.

How will your protocol change when masks are no longer required in public?

Our staff members and guests were required to wear masks in our facility before it was a requirement to do so in public. Safety is our highest priority. As a medical facility, our guidelines may be more stringent than mandated protocols for the public.

May I wait in your waiting area?

We are fortunate to have an expansive waiting area that is configured in such a way that many people can be seated in our lobby privately while practicing safe social distancing. We do have a maximum number of guests allowed in our waiting area at one time. So, it is possible that we may ask that you wait outside or in your vehicle if we are at our capacity. We ask that you enter the waiting area no more than 10 minutes prior to your scheduled appointment. You may call us from your car if you arrive early to see if we can accommodate an earlier appointment. Anyone who wishes to stay in their car and go directly to their treatment room is welcome to do so.

May I bring a friend or family member with me?

Unfortunately no. For the safety of guests and staff, we are limiting the number of people in our facility and also limiting the number of people in treatment rooms. The exception are surgical patients who may bring one person, if they wish, to a consultation and / or pre-operative appointment. Surgery patients will use a private entry and exit after surgery and for post-operative appointments.

May I use the phone in your facility?

The use of cell phones for making calls has always been prohibited in our facility.

Is Blue Water Spa a Medical Spa? Who owns the business?

Blue Water Spa is owned and operated by board-certified plastic surgeon Michael Law MD who practices onsite. Dr. Law and his partner, plastic surgeon Dr. Alexandra Schmidt oversee the safety protocols of the spa with their team of medical professionals. Dr. Law’s wife, Kile Law is co-founder of the spa and she is involved in the oversite of non-medical issues.

How have the cleaning protocols Of Blue Water Spa and Blue Water Plastic Surgery changed since this pandemic?

Our protocols have been industry leading for many years. For more than a decade, our facility has been professionally cleaned every single business day, our linens are professionally laundered and anything that touches your skin is single use and disposable or sterilized in our autoclaves. There are no carpets or rugs in patient areas and all furniture is designed to be sterilized between each guest. What has changed is that we now share placards to show our guests that all areas have been disinfected between clients.

A very significant change is the introduction of a disinfecting procedure that provides a dry mist to every corner or every room each night after closing. This mist kills bacteria and viruses including Covid 19 and Sars. We have employed a special crew of professionals to oversee the cleaning and nightly disinfection of our facility.

How is the Guest Experience Different

New protocols include a no-touch check in system that allows patients to manage check in electronically. Our single story facility allows our guests to park in our private parking lot and be escorted through our facility to their treatment room without being in a public lobby or even touch a door handle. We ask that guests wear masks as they enter the building and throughout their visit.

Are all procedures available?

We have never, nor will we ever offer waxing or paraffin. Community pots of wax. It is impossible to keep shared post of wax sterile. Likewise, we have never offered artificial fingernail treatments as they have been shown in scientific studies to chronically harbor disease-causing organisms. Likewise, staff members are not permitted to wear artificial fingernails.

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