bluewater spa

Office Policies of Blue Water Spa

Serving the Raleigh, Durham, RDU, Brier Creek, Cary, Wake Forest, and the entire Research Triangle Park areas.

GENERAL POLICIES

All prices, policies and services are subject to change.

OFFICE POLICIES

SCHEDULING APPOINTMENTS

  • Due to the demand for our services, we highly recommend you make an advance reservation. Although we are unable to guarantee specific service providers, we will always do our best to accommodate requests.
  • Please advise us upon booking of any allergies, ailments, disabilities, high blood pressure, pregnancy or if wheelchair access is required.
  • We ask that first time patients and clients arrive at the office 15 minutes prior to their scheduled appointment time. Existing patients and clients should arrive 5 minutes prior to scheduled treatment time to check in. Please be aware that late arrivals may result in a shortened or cancelled appointment.
  • Reminders for appointments are sent via email and text. If you do not wish to receive emails or texts, please inform our staff, or simply reply “stop” and you will automatically be opted out. Message and data rates may apply.

CANCELLATIONS AND NO-SHOWS

  • Should you need to change or cancel an appointment, please contact us 24 hours in advance of your scheduled appointment for spa services or 48 hours for appointments with Dr. Law. All cancellations with less than 24 hours’ notice will automatically result in a $50 missed appointment fee for Blue Water Spa appointments. All cancellations for a consultation with Dr. Law with less than 48 hours’ notice will result in a full charge of the consultation fee paid and client must repay the consultation fee to reschedule. This courtesy enables us to compensate our employees for their time and maintains a higher availability of our time for you as well as others.

PAYMENT

  • Blue Water Spa and Michael Law MD, PA / Aesthetic Plastic Surgery accept cash, personal checks under $1,000, Visa, MasterCard, Discover, and American Express. Additionally, we accept CareCredit for payment. Payment is due at the time of service.

CELL PHONES

  • In order to ensure the privacy and comfort of our patients and clients, we DO NOT allow cell phones usage in our facility. Please make sure that your cell phone is turned off, silent or vibrate prior to entering. If you are expecting a call of an urgent nature, you are welcome to leave our phone number with childcare providers or others who may need to reach you urgently.
  • CELL PHONES / CAMERAS / OTHER RECORDING DEVICES: In compliance with HIPAA guidelines, we do not allow any photography or video recording devices to be used in our office. Patients and guests are prohibited from taking photos or video inside of our office, either before or after their treatments.

MINORS

  • Due to the nature of our services and the atmosphere that we strive to create for our clients, we do not allow children under the age of 18 in the spa. Children ages 15 and up scheduled for treatments must be accompanied by a parent or legal guardian.

GRATUITY

  • Blue Water Spa is a tip-free medical spa. By eliminating the expectation of tipping, we aim to create a more stress-free and enjoyable experience for both our guests and our staff. You can rest assured that the price you see for our services is all-inclusive, and there’s no need to calculate gratuities at the end of your visit.

REFUNDS

  • Unsatisfactory results are possible, although most patients are pleased with the results of our services. As with any cosmetic procedure, there is no guarantee that you will be satisfied. In these situations, please note that no refunds will be given for services rendered.

NOTICE OF PRIVACY PRACTICES

2024 Privacy Practices

REFUND POLICY

We want to ensure transparency and clarity regarding our refund policies. Feel free to reach out to us for more information on how we can best assist you.

RENDERED SERVICES

Once a service has been provided to you, they are considered irrevocable. As a result, we are unable to issue refunds for any service that has been administered. Our clients must accept and understand these conditions in consenting to treatment.

We are committed to ensuring your ongoing satisfaction. If you are not pleased with your treatment, please reach out to us, and we will make every effort to address and resolve any concerns you may have. For further assistance, please do not hesitate to contact our practice at info@bluewaterspa.com.

Aesthetic results are variable from person to person, and while we do our best to achieve the desired outcome, it cannot be guaranteed. If you are unhappy with your results, an in-person clinical evaluation will be required to evaluate the effectiveness. Clients are responsible for additional treatments needed to achieve desired results.

Gift Card purchases or membership payments are non-refundable.

All pre-paid packages are non-refundable. We want to emphasize that once you have purchased a package, it cannot be refunded. Our packages are non-transferable and expire one year after the date of purchase. We encourage you to take advantage of your package benefits within this timeframe. In certain cases, credit from prepaid packages may be applied toward other forms of treatments or products at management’s discretion. If a package or series of treatments has begun, these services will be considered to have been rendered even though the full series may not have been completed. Should you wish to discontinue your treatment during a series, credit for the pro-rated share of unused treatments at the discounted package price may be extended, and this may be used to purchase other treatments or products offered by Blue Water Spa.

RETURNS FOR UNUSED PRE-PAID SERVICES

To be eligible for a refund, your request must be made within 30 days of the original purchase. After 30 days, we are unable to offer a refund. Any available balance will remain as a credit on your guest account and may be used to purchase other treatments or products.

EXPIRING PROMOTIONAL VALUE

Some specials may have additional promotional value that can expire. Any expirations will be noted on the product listing. While the promotional value may expire, any monetary payments made by the patient will not expire and will remain as a credit in your account. Any free treatments or rewards have no cash value and cannot be credited towards another service.

PRODUCT RETURNS

We want you to be happy with your product order from Blue Water Spa, so if you are not satisfied with your purchase, we will readily accept returns. Just keep in mind that requesting a return and receiving a return label from Blue Water Spa does not guarantee a refund for the return. Refunds will be rewarded based on the original return request and on the condition of the products returned.

  • All products must be unused, unopened and in the original packaging.
  • To be eligible for a refund, your request must be made within 30 days of the original purchase. After 30 days, we are unable to offer a refund.
  • If you experience a documented adverse reaction to a product, you may return it within 30 days from the date of purchase for in-spa credit.

REFUND PROCESS

To request a refund, please contact our customer service team at info@michaellawmd.com. Please provide your name, contact information, the service(s) you are requesting a refund for, and the reason for your request. Once your request is received and approved, we will process your refund within 7-10 business days. Refunds will be issued in the original form of payment.

PLEASE NOTE THE FOLLOWING ADDITIONAL CONDITIONS OF THE RETURN POLICY:

  • Items from the Sale category are final sale. No returns will be authorized.
  • All returns must be authorized by Blue Water Spa, and you must contact info@bluewaterspa.com to receive a prepaid return label.
  • Any unauthorized returns will not be refunded, and Blue Water Spa will not be responsible for compensating you for your return shipping charges. Once a product is returned to Blue Water Spa, it will not be sent back to the client even if the returned product(s) is not eligible for a refund.
  • All return requests must be made and received at Blue Water Spa within 30 days of the purchase date to receive a refund. Any return requests made or returned packages beyond the 30 days of the purchase date will not be eligible for a refund.
  • Blue Water Spa is not responsible for refunding the original shipping charges unless the return is a result of our error. Once your return package is received at Blue Water Spa, you will receive a credit memo email to indicate that your refund has been initiated. Please allow 3-10 business days from this date for your refund to be processed.
  • Received a Broken or Damaged Product. We’re happy to make this right for you. Please contact us at info@bluewaterspa.com with the following information and note that your replacement will be processed once your return package tracking shows movement: Order #, a picture of the broken/damaged product(s), and a picture of the original packing. Defective products (i.e., a broken pump) may be exchanged within 30 days for the same product only.
  • Requesting a Return. We’d be happy to send you a return label for qualifying returns. Please contact us at info@bluewaterspa.com with the following information: Order #, the reason for the return, and if the product is unused and unopened.
  • If you qualify for a return, then you do not have to pay for the shipping cost. We will provide a prepaid shipping label. You will receive your refund through your original form of payment. Please note that refund process times may vary depending on your financial institution.

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